Legal
Privacy notice, terms and cancellation
This is a translation for convenience. In case of any discrepancy, the Spanish version shall prevail.
1. Comprehensive privacy notice
Data controller: Renta de Autos Escobedo, domiciled at Av. Hacienda El Rosario 5, Residencial Hacienda El Rosario, ZIP 27106, Torreón, Coahuila, Mexico, is responsible for the processing of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties ("the Law"), its Regulations and the Privacy Notice Guidelines.
1.1 Personal data we collect
For the purposes set out in this notice, Renta de Autos Escobedo may collect the following categories of personal data, directly from the data subject, from their representative or attorney-in-fact, or from the company they represent:
- Identification data: full name, date of birth, nationality, signature, photograph, INE (Mexican voter ID) or passport, immigration form (if applicable), CURP or its foreign equivalent.
- Contact data: address, telephone, email and, where applicable, details of the hotel or construction project where the driver is staying.
- Driver's license data: number, expiration date, country of issue and category.
- Financial and property data: credit/debit card number (securely processed through a certified payment gateway; Renta de Autos Escobedo does not store the full card number), payment history, and details of the security deposit pre-authorization.
- Employment data: company name, position and corporate contact details, applicable to customers referred by construction companies and businesses in the Laguna industrial corridor.
- Vehicle and rental data: mileage, GPS location of the vehicle (not of the data subject), incidents, fines and traffic violations associated with the contract.
Renta de Autos Escobedo does not collect sensitive personal data (health, ethnic origin, religious beliefs, sexual orientation, among others) unless the data subject provides it voluntarily for a specific purpose (for example, a medical condition relevant to a chauffeur service), in which case express written consent will be requested.
1.2 Purposes of processing
Primary purposes (necessary for the requested service):
- Verify the identity of the data subject and their legal capacity to drive.
- Prepare the rental agreement and its annexes.
- Process payment, the security deposit pre-authorization and, where applicable, its release.
- Issue the corresponding Mexican electronic tax invoice (CFDI).
- Monitor the vehicle during the rental (roadside assistance, claims, fleet control).
- Manage collections, traffic fines and, where applicable, insurance or claim procedures.
- Handle requests, complaints and clarifications.
Secondary purposes (not necessary for the service; require your consent and may be revoked at any time):
- Sending promotions, preferential rates and referral programs.
- Internal statistics and market research.
- Contact regarding corporate programs for companies in the Laguna–Torreón–Monterrey industrial corridor.
If you do not want your data used for secondary purposes, you may say so at any time by emailing contacto@escobedo.com.mx or by checking the corresponding box when booking.
1.3 Transfers of personal data
Your data may be transferred, without your consent in the cases exempted by the Law, to: insurance and bonding companies for vehicle coverage; traffic, tax or judicial authorities that require it by law; the electronic invoicing provider (Facturama or another provider authorized by the SAT) to issue the CFDI; and the certified payment gateway used for charges and the security deposit pre-authorization. Outside these cases, Renta de Autos Escobedo will not transfer your personal data to third parties without your express consent.
1.4 ARCO rights
You have the right to Access your personal data, Rectify it when inaccurate, Cancel it when you consider it unnecessary for the stated purposes, and Object to its processing for specific purposes (ARCO rights). To exercise them, send a request to contacto@escobedo.com.mx or visit our offices at the address above, including: (i) valid official identification of the data subject or their legal representative, (ii) a clear description of the data and the right you wish to exercise, and (iii) any document that helps locate your data. Renta de Autos Escobedo will respond within a maximum of 20 business days from receipt of the request, as provided by the Law.
1.5 Cookies and tracking technologies
Renta de Autos Escobedo's website and digital channels may use cookies and similar technologies to improve browsing, remember preferences and generate aggregate usage statistics. Users may disable cookies in their browser settings, although this may limit some site features.
1.6 Changes to this privacy notice
Renta de Autos Escobedo reserves the right to modify this privacy notice at any time to reflect legal changes, internal policies or new service requirements. Changes will be available at www.escobedo.com.mx and, where applicable, notified by email. Last updated: October 30, 2026.
2. Terms and conditions of service
These Terms and Conditions govern the contractual relationship between Renta de Autos Escobedo ("the Lessor") and the individual or legal entity that contracts the vehicle rental service ("the Lessee" or "the Customer"). Making a reservation, signing the contract or receiving the vehicle implies full acceptance of these Terms and Conditions.
2.1 Rental requirements
- Minimum age of 25, with a valid driver's license held for at least 2 years. Drivers between 21 and 25 may be subject to a young driver surcharge, depending on the vehicle category.
- Valid official identification (INE, passport, or immigration form for foreign staff of construction companies).
- A credit card in the name of the driver or the contracting company, for the security deposit pre-authorization. For corporate agreements, the deposit may be replaced by a letter of responsibility from the client company, subject to prior commercial credit approval.
- Current proof of address (CFE electricity bill).
- For corporate or project rentals, a purchase order, assignment letter or current master agreement with Renta de Autos Escobedo.
2.2 Reservation, payment and security deposit
- Reservation: the reservation is confirmed with an advance payment equal to 1 rental day of the chosen vehicle, charged by card through our online payment platform. The advance payment is credited toward the rental total and is subject to the Cancellation and Refund Policy (section 3).
- Security deposit: before vehicle delivery, a pre-authorization (temporary hold, not a charge) will be placed on the Customer's credit card. The amount depends on the vehicle category and the Customer's profile and will be disclosed before the reservation is confirmed.
- Release: when the vehicle is returned under the agreed conditions, Renta de Autos Escobedo will cancel the pre-authorization or, where applicable, charge only the pending amounts provided for in these Terms (fuel, damage or deductible, fines, late return or cleaning fees), providing the Customer with an itemized statement. The time it takes for the held amount to become available again on the card depends on each issuing bank and is beyond Renta de Autos Escobedo's control.
2.3 Use of the vehicle
- The vehicle must be used within Mexican territory, unless Renta de Autos Escobedo gives prior written authorization for border crossings, subject to the corresponding coverage and, where applicable, the applicable customs permit.
- Subleasing the vehicle, using it for towing, racing, transporting hazardous substances, or committing any unlawful act is prohibited.
- Only the Lessee and additional drivers expressly authorized and registered in the contract may drive the vehicle.
- The vehicle is delivered with the fuel level stated in the contract and must be returned with the same level; otherwise, the missing fuel plus a refueling service fee will be charged.
2.4 Rate, comprehensive insurance and deductibles
No hidden fees. The quoted rate includes vehicle rental, unlimited mileage and comprehensive insurance coverage. The Customer will only pay what their quote states and, where applicable, the charges expressly provided for in these Terms.
The comprehensive coverage included in the rate comprises: third-party liability, physical damage to the vehicle, glass breakage, total theft and medical expenses for occupants, with the limits and exclusions detailed in the rental agreement and the corresponding policy.
In the event of a claim, the Customer will pay only the applicable deductible:
| Type of claim | Deductible paid by the Customer |
|---|---|
| Physical damage from an accident | 10% of the vehicle's commercial value |
| Glass breakage | 20% of the value of the glass |
| Total loss or total theft | 20% of the vehicle's commercial value |
Coverage does not apply, and the Customer will be liable for the full amount of the damage, in cases of gross negligence, driving under the influence of alcohol or drugs, driving by persons not authorized in the contract, or use of the vehicle outside the terms agreed herein.
2.5 Fines and traffic violations
The Customer is responsible for all traffic fines, violations and administrative penalties incurred during the rental period, plus an administrative fee of $500.00 MXN for each violation handled by Renta de Autos Escobedo before the corresponding authority.
2.6 Vehicle return
- The vehicle must be returned on the agreed date, time and place. A return more than 120 minutes late without prior notice incurs an additional charge equal to one rental day.
- Early return does not entitle the Customer to a refund for the unused period, except as provided in the Cancellation and Refund Policy for master agreements.
- The vehicle must be returned reasonably clean; otherwise, a deep cleaning fee will apply.
2.7 Invoicing
Renta de Autos Escobedo will issue the corresponding electronic tax invoice (CFDI 4.0) for each transaction, based on the tax information provided by the Customer at the time of booking.
2.8 Governing law and jurisdiction
For the interpretation and performance of these Terms and Conditions, the parties submit to the laws of the State of Coahuila de Zaragoza and to the jurisdiction of the competent courts of Torreón, Coahuila, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.
3. Cancellation and refund policy
This policy applies to all reservations made with Renta de Autos Escobedo, whether directly, by phone, online or through corporate agreements, unless a master agreement expressly establishes different conditions.
3.1 Cancellation table
| Time of cancellation | Applicable charge |
|---|---|
| Cancellation of the reservation, at any time before the agreed pickup time | A charge of 1 rental day, which corresponds to the advance payment. The advance payment is not refunded. |
| No-show without notice | A charge of 1 rental day, which corresponds to the advance payment. The advance payment is not refunded. |
| Early return of the vehicle (rental already started) | The unused period is not refunded, unless expressly negotiated in a master agreement. |
| Cause attributable to Renta de Autos Escobedo (vehicle unavailable, mechanical failure before delivery) | 100% refund or an equivalent replacement vehicle, at the Customer's choice, at no charge. |
3.2 Changes to reservations
The Customer may change dates, times or vehicle category without penalty, subject to availability, provided the request is made at least 72 hours in advance. If the new rate is higher, the Customer pays the difference; if lower, the difference is refunded or credited to the Customer.
3.3 Reservations by construction companies and corporate clients
For clients with a master agreement (construction companies, industrial corridor businesses, Chamber of Commerce or other corporate programs), cancellation, consolidated invoicing and early return conditions will be set out in the individual agreement, and may include volume discounts and extended rental periods without early return penalties, with 72 hours' prior notice.
3.4 Refund method and timing
Applicable refunds will be made to the same payment method used for the reservation, within 5 to 10 business days after the cancellation is authorized, unless the card's issuing bank requires a longer period, which is beyond Renta de Autos Escobedo's control.
3.5 Force majeure
In the event of duly proven force majeure (natural disasters, health emergencies, border closures or other causes beyond the parties' control), Renta de Autos Escobedo may, at its discretion, offer a full refund, credit toward a future rental, or rescheduling without penalty.